Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. Items that are damaged, altered, or missing parts are not eligible for return. If you have any questions about whether your item qualifies for a return, please contact us.
How to Initiate a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please note that returns must be requested within the specified return window to be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 7-10 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for your bank or credit card company to reflect the return may vary.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom products, and items marked as final sale. If you have questions about whether an item is returnable, please reach out to us before making a purchase. We want to ensure you are fully informed about our return policy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during busy periods. Thank you for shopping with us and understanding our policies.